{"id":4500,"date":"2022-11-14T12:03:37","date_gmt":"2022-11-14T12:03:37","guid":{"rendered":"https:\/\/sweet-satoshi.77-68-103-63.plesk.page\/complaints\/"},"modified":"2025-05-27T15:46:15","modified_gmt":"2025-05-27T15:46:15","slug":"complaints","status":"publish","type":"page","link":"https:\/\/www.nhsgp.net\/pt-br\/complaints\/","title":{"rendered":"Reclama\u00e7\u00f5es"},"content":{"rendered":"<div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-row--col-gap-30 page-section vce-row-equal-height vce-row-content--top\" id=\"el-9491b4fa\" data-vce-do-apply=\"all el-9491b4fa\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-fc884ac5\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-fc884ac5\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-fc884ac5\"><div class=\"vce-raw-html\"><div class=\"vce-raw-html-wrapper\" id=\"el-39a96ae0\" data-vce-do-apply=\"all el-39a96ae0\"><h1 style=\"text-align: center;\">Reclama\u00e7\u00f5es do NHS\n<\/h1><div class=\"space\"><\/div>\n<div style=\"text-align: center;\"><a class=\"btn btn-lg\" href=\"https:\/\/www.nhsgp.net\/area\/\" target=\"_blank\" rel=\"noopener\">Clique aqui para se cadastrar<\/a><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 top-page-section vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-4fb43c38\" data-vce-do-apply=\"all el-4fb43c38\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-85f4047b\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-85f4047b\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-85f4047b\"><div class=\"vce-raw-html\"><div class=\"vce-raw-html-wrapper\" id=\"el-502e0a8e\" data-vce-do-apply=\"all el-502e0a8e\"><h2 style=\"text-align: center;\">Processo de reclama\u00e7\u00f5es<\/h2>\n<div class=\"space\"><\/div>\n<div class=\"space\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 page-section pt-0 vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-8b527857\" data-vce-do-apply=\"all el-8b527857\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-a61618e6\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-a61618e6\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-a61618e6\"><div class=\"vce-single-image-container vce-single-image--align-center\"><div class=\"vce vce-single-image-wrapper\" id=\"el-43676554\" data-vce-do-apply=\"all el-43676554\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 834px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 107.914%;\"><img loading=\"lazy\" decoding=\"async\" class=\"vce-single-image\"  width=\"834\" height=\"900\" srcset=\"\/wp-content\/uploads\/2022\/11\/NEW-NHS-GP-Phone-appointment-2-1-320x345.jpg 320w, \/wp-content\/uploads\/2022\/11\/NEW-NHS-GP-Phone-appointment-2-1-480x518.jpg 480w, \/wp-content\/uploads\/2022\/11\/NEW-NHS-GP-Phone-appointment-2-1-800x863.jpg 800w, \/wp-content\/uploads\/2023\/01\/NEW-NHS-GP-Phone-appointment-2-1-834x900.jpg 834w\" src=\"\/wp-content\/uploads\/2023\/01\/NEW-NHS-GP-Phone-appointment-2-1-834x900.jpg\" data-img-src=\"\/wp-content\/uploads\/2022\/11\/NEW-NHS-GP-Phone-appointment-2-1.jpg\" data-attachment-id=\"2635\"  alt=\"\" title=\"Person,Videochatting,With,Doctor,On,Mobile,Phone\" \/><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last\" id=\"el-d74e23ab\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-d74e23ab\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-d74e23ab\"><div class=\"vce-raw-html\"><div class=\"vce-raw-html-wrapper\" id=\"el-b46c4751\" data-vce-do-apply=\"all el-b46c4751\"><p>Se voc\u00ea tiver uma reclama\u00e7\u00e3o ou preocupa\u00e7\u00e3o sobre o servi\u00e7o que recebeu dos m\u00e9dicos ou de qualquer pessoa que trabalha nesta cl\u00ednica, informe-nos.<\/p>\n<div class=\"md-space\"><\/div>\n<p>\n\t<button type=\"button\" data-bs-toggle=\"modal\" data-bs-target=\"#myModal15\" class=\"no-btn\">\nClique aqui para fazer uma reclama\u00e7\u00e3o\n<\/button>\n<\/p>\n<div class=\"md-space\"><\/div>\n<p><span style=\"display: initial;\">Esperamos poder resolver a maioria dos problemas com facilidade e rapidez, muitas vezes no momento em que surgem e com a pessoa em quest\u00e3o. Se desejar fazer uma reclama\u00e7\u00e3o formal, fa\u00e7a-o O MAIS R\u00c1PIDO POSS\u00cdVEL - de prefer\u00eancia dentro de alguns dias. Isso nos permitir\u00e1 estabelecer o que aconteceu com mais facilidade. Se isso n\u00e3o for poss\u00edvel, sua reclama\u00e7\u00e3o deve ser enviada em at\u00e9 12 meses ap\u00f3s o incidente ou em at\u00e9 12 meses ap\u00f3s a descoberta do problema. Voc\u00ea deve encaminhar sua reclama\u00e7\u00e3o por escrito para o Gerente da Pr\u00e1tica, que se certificar\u00e1 de que lidamos com suas preocupa\u00e7\u00f5es prontamente e da maneira correta. Seja o mais espec\u00edfico e conciso poss\u00edvel.<\/span><\/p>\n<div class=\"md-space\"><\/div>\n<div style=\"text-align: left;\" class=\"btn-center\"><a href=\"\/prescriptions-and-appointments\/\" class=\"btn btn-lg \">Prescri\u00e7\u00f5es e consultas<\/a>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-row--col-gap-30 page-section pb-0 get-touch-section vce-row-equal-height vce-row-content--top\" id=\"el-e6fcb6fc\" data-vce-do-apply=\"all el-e6fcb6fc\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-deef8f87\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-deef8f87\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-deef8f87\"><div class=\"vce-single-image-container vce-single-image--align-center\"><div class=\"vce vce-single-image-wrapper\" id=\"el-135b678c\" data-vce-do-apply=\"all el-135b678c\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 610px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 98.3607%;\"><img decoding=\"async\" class=\"vce-single-image\" src=\"\/wp-content\/uploads\/2022\/11\/img-1.jpg\" data-img-src=\"\/wp-content\/uploads\/2022\/11\/img-1.jpg\" data-attachment-id=\"143\" alt=\"\" title=\"img-1\"><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><div class=\"vce-raw-html cta-box\"><div class=\"vce-raw-html-wrapper\" id=\"el-8818c81e\" data-vce-do-apply=\"all el-8818c81e\"><h3>Ajuda on-line para minha condi\u00e7\u00e3o m\u00e9dica<\/h3>\n<p class=\"cta-info\">Obtenha conselhos sobre condi\u00e7\u00f5es espec\u00edficas, como dor nas costas, tosse, problemas de sa\u00fade mental e muito mais<\/p>\n<p class=\"mb-0\"><a href=\"http:\/\/help.nhsgp.net\/?_ga=2.27666232.508007756.1667741005-1703121857.1667741005\" target=\"_blank\" class=\"btn-arrow\" rel=\"noopener\">Entrar em contato<\/a><\/p><\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first\" id=\"el-61005973\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-61005973\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-61005973\"><div class=\"vce-single-image-container vce-single-image--align-center\"><div class=\"vce vce-single-image-wrapper\" id=\"el-59f154f8\" data-vce-do-apply=\"all el-59f154f8\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 610px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 98.3607%;\"><img decoding=\"async\" class=\"vce-single-image\" src=\"\/wp-content\/uploads\/2022\/11\/img-2.jpg\" data-img-src=\"\/wp-content\/uploads\/2022\/11\/img-2.jpg\" data-attachment-id=\"144\" alt=\"\" title=\"img-2\"><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><div class=\"vce-raw-html cta-box\"><div class=\"vce-raw-html-wrapper\" id=\"el-962f1b9c\" data-vce-do-apply=\"all el-962f1b9c\"><h3>Quero conselhos gerais de sa\u00fade on-line<\/h3>\n<p class=\"cta-info\">Obtenha conselhos sobre sintomas gerais como cansa\u00e7o, sangramento, dor ou fraqueza<\/p>\n<p class=\"mb-0\"><a href=\"http:\/\/help.nhsgp.net\/?_ga=2.65466026.508007756.1667741005-1703121857.1667741005\" target=\"_blank\" class=\"btn-arrow\" rel=\"noopener\">Entrar em contato<\/a><\/p><\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first\" id=\"el-b79d21a6\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-b79d21a6\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-b79d21a6\"><div class=\"vce-single-image-container vce-single-image--align-center\"><div class=\"vce vce-single-image-wrapper\" id=\"el-93b12de4\" data-vce-do-apply=\"all el-93b12de4\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 610px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 98.3607%;\"><img decoding=\"async\" class=\"vce-single-image\" src=\"\/wp-content\/uploads\/2022\/11\/img-3.jpg\" data-img-src=\"\/wp-content\/uploads\/2022\/11\/img-3.jpg\" data-attachment-id=\"145\" alt=\"\" title=\"img-3\"><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><div class=\"vce-raw-html cta-box\"><div class=\"vce-raw-html-wrapper\" id=\"el-18698c10\" data-vce-do-apply=\"all el-18698c10\"><h3>Ajuda administrativa para formar sua pr\u00e1tica de GP<\/h3>\n<p class=\"cta-info\">Solicite atestados m\u00e9dicos e cartas de GP ou pergunte sobre exames recentes<\/p>\n<p class=\"mb-0\"><a href=\"http:\/\/help.nhsgp.net\/?_ga=2.94766744.508007756.1667741005-1703121857.1667741005\" target=\"_blank\" class=\"btn-arrow\" rel=\"noopener\">Entrar em contato<\/a><\/p><\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last\" id=\"el-982eb5be\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-982eb5be\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-982eb5be\"><div class=\"vce-single-image-container vce-single-image--align-center\"><div class=\"vce vce-single-image-wrapper\" id=\"el-cebec5ac\" data-vce-do-apply=\"all el-cebec5ac\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 610px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 98.3607%;\"><img decoding=\"async\" class=\"vce-single-image\" src=\"\/wp-content\/uploads\/2022\/11\/img-4.jpg\" data-img-src=\"\/wp-content\/uploads\/2022\/11\/img-4.jpg\" data-attachment-id=\"146\" alt=\"\" title=\"img-4\"><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><div class=\"vce-raw-html cta-box\"><div class=\"vce-raw-html-wrapper\" id=\"el-40446da4\" data-vce-do-apply=\"all el-40446da4\"><h3>Quero ajuda para problemas de inf\u00e2ncia<\/h3>\n<p class=\"cta-info\">Obtenha ajuda para problemas comuns da inf\u00e2ncia, como erup\u00e7\u00e3o cut\u00e2nea, dor de ouvido, resfriado, gripe, v\u00f4mito e diarreia<\/p>\n<p class=\"mb-0\"><a href=\"http:\/\/help.nhsgp.net\/?_ga=2.56560175.508007756.1667741005-1703121857.1667741005\" target=\"_blank\" class=\"btn-arrow\" rel=\"noopener\">Entrar em contato<\/a><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 top-page-section page-margin mb-0 vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-3f7e9acc\" data-vce-do-apply=\"all el-3f7e9acc\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-5354744f\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-5354744f\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-5354744f\"><div class=\"vce-raw-html\"><div class=\"vce-raw-html-wrapper\" id=\"el-fd23259c\" data-vce-do-apply=\"all el-fd23259c\"><h2 style=\"text-align: center;\">Reclamar em nome de outra pessoa<\/h2>\n<div class=\"space\"><\/div>\n<div class=\"space\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-row--has-col-background vce-element--has-background vce-row--col-gap-30  pt-0 page-section pb-0 vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-cbd137b9\" data-vce-do-apply=\"all el-cbd137b9\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-element--has-background vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-first vce-col--lg-first vce-col--xl-first bg-img-height img-mr\" id=\"el-5fb66d3b\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-5fb66d3b\"><div class=\"vce-content-background-container\"><div class=\"vce-asset-background-simple-container vce-visible-all-only vce-asset-background-simple--style-cover vce-asset-background-simple--position-center-top\"><div class=\"vce-asset-background-simple\">\n              <div class=\"vce-asset-background-simple-item vcv-lozad\" data-background-image=\"\/wp-content\/uploads\/2022\/11\/new-GettyImages-693637908-2880w.jpg\"><\/div>\n              <noscript>\n                <div class=\"vce-asset-background-simple-item\" style=\"background-image: url(\/wp-content\/uploads\/2022\/11\/new-GettyImages-693637908-2880w.jpg)\"><\/div>\n              <\/noscript>\n            \n              <div class=\"vce-asset-background-simple-item vcv-lozad\" data-background-image=\"\/wp-content\/uploads\/2022\/11\/NHS-GP-Doctor-pescriptions.jpg\"><\/div>\n              <noscript>\n                <div class=\"vce-asset-background-simple-item\" style=\"background-image: url(\/wp-content\/uploads\/2022\/11\/NHS-GP-Doctor-pescriptions.jpg)\"><\/div>\n              <\/noscript>\n            <\/div><\/div><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-5fb66d3b\"><div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last\" id=\"el-7add31cc\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-7add31cc\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-7add31cc\"><div class=\"vce-raw-html\"><div class=\"vce-raw-html-wrapper\" id=\"el-56704522\" data-vce-do-apply=\"all el-56704522\"><p>Respeitamos estritamente as regras de confidencialidade m\u00e9dica (um folheto separado com mais detalhes sobre confidencialidade est\u00e1 dispon\u00edvel mediante solicita\u00e7\u00e3o). Se voc\u00ea n\u00e3o \u00e9 o paciente, mas est\u00e1 reclamando em nome dele, voc\u00ea deve ter a permiss\u00e3o dele para faz\u00ea-lo. Ser\u00e1 necess\u00e1ria uma autoriza\u00e7\u00e3o assinada pelo interessado, a menos que seja incapaz (devido a doen\u00e7a ou enfermidade) de fornec\u00ea-la.<\/p>\n\n<p>Reconheceremos sua reclama\u00e7\u00e3o dentro de 5 dias \u00fateis e pretendemos ter uma investiga\u00e7\u00e3o completa dentro de 28 dias \u00fateis a partir da data de recebimento. Se esperarmos que demore mais, explicaremos o motivo do atraso e informaremos quando esperamos terminar. Quando analisarmos sua reclama\u00e7\u00e3o, investigaremos as circunst\u00e2ncias; possibilitar que voc\u00ea discuta o problema com os interessados; certifique-se de receber um pedido de desculpas, se apropriado, e tome medidas para garantir que nenhum problema ocorra novamente.\n<\/p>\n<p>Voc\u00ea receber\u00e1 uma carta final com o resultado de qualquer investiga\u00e7\u00e3o pr\u00e1tica. Se voc\u00ea continuar insatisfeito com o resultado, pode encaminhar o assunto para o NHS England, que comissiona os servi\u00e7os de sa\u00fade locais, ou se ainda n\u00e3o estiver satisfeito com a resposta deles, o pr\u00f3ximo passo seria entrar em contato com o Provedor de Justi\u00e7a Parlamentar e de Sa\u00fade (PHSO) para analise como a reclama\u00e7\u00e3o foi tratada.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 page-section vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-574f7b90\" data-vce-do-apply=\"all el-574f7b90\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-78260d83\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-78260d83\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-78260d83\"><div class=\"vce-raw-html\"><div class=\"vce-raw-html-wrapper\" id=\"el-5d5870c4\" data-vce-do-apply=\"all el-5d5870c4\"><div style=\"text-align: center;\" class=\"btn-center\"><a href=\"\/pt-br\/online-services\/\" class=\"btn btn-lg \">Servi\u00e7os Cl\u00ednicos Online<\/a><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 top-page-section vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-a406d4a9\" data-vce-do-apply=\"all el-a406d4a9\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-d5903b77\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-d5903b77\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-d5903b77\"><div class=\"vce-raw-html\"><div class=\"vce-raw-html-wrapper\" id=\"el-26744c2f\" data-vce-do-apply=\"all el-26744c2f\"><h2 style=\"text-align: center;\">Reclama\u00e7\u00f5es ao NHS England<\/h2>\n<div class=\"space\"><\/div>\n<div class=\"space\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-row--has-col-background vce-element--has-background vce-row--col-gap-30  pt-0 page-section pb-0 vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-53b05466\" data-vce-do-apply=\"all el-53b05466\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-element--has-background vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-first vce-col--lg-first vce-col--xl-first bg-img  img-mr bg-img-height\" id=\"el-5c133f5a\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-5c133f5a\"><div class=\"vce-content-background-container\"><div class=\"vce-asset-background-simple-container vce-visible-all-only vce-asset-background-simple--style-cover vce-asset-background-simple--position-center-center\"><div class=\"vce-asset-background-simple\">\n              <div class=\"vce-asset-background-simple-item vcv-lozad\" data-background-image=\"\/wp-content\/uploads\/2022\/11\/RS404671_shutterstock_123003100-640w.webp\"><\/div>\n              <noscript>\n                <div class=\"vce-asset-background-simple-item\" style=\"background-image: url(\/wp-content\/uploads\/2022\/11\/RS404671_shutterstock_123003100-640w.webp)\"><\/div>\n              <\/noscript>\n            \n              <div class=\"vce-asset-background-simple-item vcv-lozad\" data-background-image=\"\/wp-content\/uploads\/2022\/11\/GettyImages-scaled.jpg\"><\/div>\n              <noscript>\n                <div class=\"vce-asset-background-simple-item\" style=\"background-image: url(\/wp-content\/uploads\/2022\/11\/GettyImages-scaled.jpg)\"><\/div>\n              <\/noscript>\n            <\/div><\/div><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-5c133f5a\"><div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last\" id=\"el-6d937949\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-6d937949\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-6d937949\"><div class=\"vce-raw-html\"><div class=\"vce-raw-html-wrapper\" id=\"el-25c41480\" data-vce-do-apply=\"all el-25c41480\"><p>Se um reclamante tiver d\u00favidas relacionadas a um servi\u00e7o contratado diretamente pelo NHS England, o primeiro passo \u00e9, quando apropriado, que as reclama\u00e7\u00f5es e preocupa\u00e7\u00f5es sejam resolvidas no local com o provedor de servi\u00e7os local. Isso \u00e9 chamado, pelo NHS England, de \u201cresolu\u00e7\u00e3o de reclama\u00e7\u00e3o informal\u201d e est\u00e1 de acordo com as recomenda\u00e7\u00f5es do Regulamento de Reclama\u00e7\u00f5es de 2009.\n<\/p>\n<div class=\"md-space\"><\/div>\n<p>\nSe n\u00e3o for apropriado levantar uma preocupa\u00e7\u00e3o informalmente ou quando a resolu\u00e7\u00e3o informal n\u00e3o conseguir um resultado satisfat\u00f3rio, o reclamante tem o direito de apresentar uma reclama\u00e7\u00e3o formal ao prestador de servi\u00e7os ou ao comiss\u00e1rio do NHS England.\n<\/p>\n<div class=\"md-space\"><\/div>\n<p>Uma reclama\u00e7\u00e3o ou reclama\u00e7\u00e3o pode ser recebida por correio, eletronicamente ou por telefone atrav\u00e9s destes detalhes;<\/p>\n\n<p>Pelo telefone:<a href=\"tel:03003 11 22 33\">03003 11 22 33<\/a><\/p>\n\n<p>Por email: <a href=\"mailto:england.contactus@nhs.net\">england.contactus@nhs.net<\/a><\/p>\n<p>Por correio: NHS England, PO Box 16738, Redditch, B97 9PT<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-row--has-col-background vce-element--has-background vce-row--col-gap-30  online-book-section page-section vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-9ec0c1ed\" data-vce-do-apply=\"all el-9ec0c1ed\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-39b813a0\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-39b813a0\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-39b813a0\"><div class=\"vce-raw-html\"><div class=\"vce-raw-html-wrapper\" id=\"el-2a03f645\" data-vce-do-apply=\"all el-2a03f645\"><p>\n<b>Provedor do Parlamento e dos Servi\u00e7os de Sa\u00fade<\/b>\n<\/p>\n<p>\nTorre Millbank<br>\nMillbank<br>\nLondres<br>\nSW1P 4QP\n<\/p>\n<div class=\"md-space\"><\/div>\n<p>\n\tTelefone: <a href=\"tel:0345 0154033\">0345 0154033<\/a>\n<\/p>\n<p>\nSe voc\u00ea n\u00e3o estiver satisfeito com a decis\u00e3o do ombudsman, poder\u00e1 recorrer diretamente ao PHSO, e os detalhes desse processo podem ser encontrados em seu site;\n<\/p>\n<p><a href=\"http:\/\/www.ombudsman.org.uk\/\" target=\"_blank\" rel=\"noopener\">www.ombudsman.org.uk<\/a><\/p>\n<p>\nDepois que o Provedor de Justi\u00e7a ou um de seus funcion\u00e1rios seniores considerar a reclama\u00e7\u00e3o e enviar uma resposta, sua decis\u00e3o ser\u00e1 final. A menos que voc\u00ea levante qualquer novo problema que eles considerem significativo para a reclama\u00e7\u00e3o, eles n\u00e3o enviar\u00e3o mais respostas (mas ainda confirmar\u00e3o a correspond\u00eancia posterior).\n<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-element--has-background vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last img-mr bg-img-height\" id=\"el-0c38b3f7\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-0c38b3f7\"><div class=\"vce-content-background-container\"><div class=\"vce-asset-background-simple-container vce-visible-all-only vce-asset-background-simple--style-cover vce-asset-background-simple--position-center-top\"><div class=\"vce-asset-background-simple\">\n              <div class=\"vce-asset-background-simple-item vcv-lozad\" data-background-image=\"\/wp-content\/uploads\/2022\/11\/img-4.jpg\"><\/div>\n              <noscript>\n                <div class=\"vce-asset-background-simple-item\" style=\"background-image: url(\/wp-content\/uploads\/2022\/11\/img-4.jpg)\"><\/div>\n              <\/noscript>\n            <\/div><\/div><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-0c38b3f7\"><div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 page-section mb-0 left-img-mr vce-row-equal-height vce-row-content--middle\" data-vce-full-width=\"true\" id=\"el-db2a7d08\" data-vce-do-apply=\"all el-db2a7d08\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-b9a52429\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-b9a52429\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-b9a52429\"><div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-row--col-gap-30 vce-row-equal-height vce-row-content--middle\" id=\"el-d6e4baee\" data-vce-do-apply=\"all el-d6e4baee\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-47p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-e56a12e4\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-e56a12e4\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-e56a12e4\"><div class=\"vce-single-image-container vce-single-image--align-center\"><div class=\"vce vce-single-image-wrapper\" id=\"el-c492dc50\" data-vce-do-apply=\"all el-c492dc50\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 794px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 161.209%;\"><img decoding=\"async\" class=\"vce-single-image\" src=\"\/wp-content\/uploads\/2022\/11\/GettyImages-97561644-2880w.jpg\" data-img-src=\"\/wp-content\/uploads\/2022\/11\/GettyImages-97561644-2880w.jpg\" data-attachment-id=\"622\" alt=\"\" title=\"GettyImages-97561644-2880w\"><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-6p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first\" id=\"el-38f92b17\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-38f92b17\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-38f92b17\"><div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-47p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last\" id=\"el-74ab5adf\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-74ab5adf\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-74ab5adf\"><div class=\"vce-raw-html\"><div class=\"vce-raw-html-wrapper\" id=\"el-b7a64e14\" data-vce-do-apply=\"all el-b7a64e14\"><h2>Que data<\/h2>\n<div class=\"space\"><\/div>\n<p>As informa\u00e7\u00f5es sobre voc\u00ea e os cuidados que recebe s\u00e3o compartilhadas, em um sistema seguro, pela equipe de sa\u00fade para apoiar seu tratamento e cuidados.\n<\/p>\n\n<p>\u00c9 importante que n\u00f3s, o NHS, possamos usar essas informa\u00e7\u00f5es para planejar e melhorar os servi\u00e7os para todos os pacientes. Gostar\u00edamos de vincular informa\u00e7\u00f5es de todos os diferentes locais onde voc\u00ea recebe atendimento, como seu m\u00e9dico de fam\u00edlia, hospital e servi\u00e7o comunit\u00e1rio, para nos ajudar a fornecer uma vis\u00e3o completa. Isso nos permitir\u00e1 comparar o cuidado que voc\u00ea recebeu em uma \u00e1rea com o cuidado que recebeu em outra, para que possamos ver o que funcionou melhor.<\/p>\n\n<p>\nInforma\u00e7\u00f5es como seu c\u00f3digo postal e n\u00famero do NHS, mas n\u00e3o seu nome, ser\u00e3o usadas para vincular seus registros em um sistema seguro, para que sua identidade seja protegida. As informa\u00e7\u00f5es que n\u00e3o revelam sua identidade podem ser usadas por outras pessoas, como pesquisadores e planejadores de servi\u00e7os de sa\u00fade, para garantir que oferecemos o melhor atendimento poss\u00edvel a todos.\n<\/p>\n\n<p>\nVoc\u00ea tem uma escolha. Se voc\u00ea concorda que suas informa\u00e7\u00f5es sejam usadas dessa maneira, n\u00e3o precisa fazer nada. Se voc\u00ea tiver alguma d\u00favida ou quiser evitar que isso aconte\u00e7a, fale com a equipe do consult\u00f3rio ou fa\u00e7a o download do formul\u00e1rio de exclus\u00e3o abaixo, preencha-o e devolva-o ao consult\u00f3rio\n<\/p>\n\n<p>\nPrecisamos ter certeza de que voc\u00ea sabe que isso est\u00e1 acontecendo e as escolhas que voc\u00ea tem. Abaixo, voc\u00ea encontrar\u00e1 todos os detalhes de que precisa, incluindo informa\u00e7\u00f5es sobre o GDPR e os ganhos l\u00edquidos do GP, que somos obrigados a publicar anualmente.\n<\/p>\n\n<ul class=\"rteBlock defaultList\">\n    <li><a type=\"file\" href=\"\/wp-content\/uploads\/2022\/11\/caredatapatientinformationleaflet.pdf\" file=\"true\" target=\"_blank\" rel=\"noopener\">Como as informa\u00e7\u00f5es sobre voc\u00ea nos ajudam a fornecer um atendimento melhor<\/a><\/li>\n    <li><a href=\"\/wp-content\/uploads\/2022\/11\/cd-patient-faqs.pdf\" target=\"_blank\" rel=\"noopener\">Dados de atendimento - perguntas frequentes<\/a><\/li>\n    <li><a type=\"url\" target=\"_blank\" href=\"https:\/\/www.yourcovidrecovery.nhs.uk\/\" rel=\"noopener\">Formul\u00e1rio de exclus\u00e3o - fa\u00e7a o download, preencha e retorne \u00e0 cl\u00ednica<\/a><\/li>\n    <li><a href=\"\/wp-content\/uploads\/2022\/11\/NHS-GDPR.pdf\" target=\"_blank\" rel=\"noopener\">pol\u00edtica RGPD<\/a><\/li>\n    <li><a type=\"url\" target=\"_blank\" href=\"\/wp-content\/uploads\/2022\/11\/GP-Net-Earnings.pdf\" rel=\"noopener\">GP ganhos l\u00edquidos<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 page-section vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-ea393780\" data-vce-do-apply=\"all el-ea393780\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-1ee24623\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-1ee24623\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-1ee24623\"><div class=\"vce-raw-html\"><div class=\"vce-raw-html-wrapper\" id=\"el-d7255d50\" data-vce-do-apply=\"all el-d7255d50\"><h2 style=\"text-align: center;\">Registre-se conosco para uma consulta m\u00e9dica online hoje<\/h2><div class=\"space\"><\/div>\n<p class=\"blue\" style=\"text-align: center;\">O registro geralmente leva menos de dois minutos<\/p>\n<p style=\"text-align: center;\">Nosso sistema de agendamento e servi\u00e7o de prescri\u00e7\u00e3o de repeti\u00e7\u00e3o do NHS on-line \u00e9 r\u00e1pido e f\u00e1cil de usar. Registre-se on-line hoje.<\/p>\n<div class=\"md-space\"><\/div>\n<div style=\"text-align: center;\"><a class=\"btn btn-lg\" href=\"https:\/\/www.nhsgp.net\/area\/\" target=\"_blank\" rel=\"noopener\">Clique aqui para se cadastrar<\/a><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Reclama\u00e7\u00f5es do NHS Clique aqui para se cadastrar Processo de reclama\u00e7\u00f5es Se voc\u00ea tiver uma reclama\u00e7\u00e3o ou preocupa\u00e7\u00e3o sobre o servi\u00e7o que recebeu dos m\u00e9dicos ou de qualquer pessoa que trabalha nesta cl\u00ednica, informe-nos. Clique aqui para fazer uma reclama\u00e7\u00e3o Esperamos poder resolver a maioria dos problemas com facilidade e rapidez, muitas vezes no momento [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4500","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>NHS complaints | NHS GP | Wembley<\/title>\n<meta name=\"description\" content=\"If you have a complaint or concern about the service you have received from the doctors or any of the personnel working in this practice, contact us!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.nhsgp.net\/nhs-complaints\/\" 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