{"id":5128,"date":"2022-11-14T12:03:37","date_gmt":"2022-11-14T12:03:37","guid":{"rendered":"http:\/\/1139313165.test.prositehosting.co.uk\/complaints\/"},"modified":"2025-05-27T15:46:15","modified_gmt":"2025-05-27T15:46:15","slug":"nhs-complaints","status":"publish","type":"page","link":"https:\/\/www.nhsgp.net\/fr\/nhs-complaints\/","title":{"rendered":"Plaintes"},"content":{"rendered":"<div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-row--col-gap-30 page-section vce-row-equal-height vce-row-content--top\" id=\"el-9491b4fa\" data-vce-do-apply=\"all el-9491b4fa\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-fc884ac5\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-fc884ac5\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-fc884ac5\"><div class=\"vce-raw-html\"><div class=\"vce-raw-html-wrapper\" id=\"el-39a96ae0\" data-vce-do-apply=\"all el-39a96ae0\"><h1 style=\"text-align: center;\">Plaintes du NHS\n<\/h1><div class=\"space\"><\/div>\n<div style=\"text-align: center;\"><a class=\"btn btn-lg\" href=\"https:\/\/www.nhsgp.net\/area\/\" target=\"_blank\" rel=\"noopener\">Cliquez ici pour vous inscrire<\/a><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 top-page-section vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-4fb43c38\" data-vce-do-apply=\"all el-4fb43c38\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-85f4047b\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-85f4047b\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-85f4047b\"><div class=\"vce-raw-html\"><div class=\"vce-raw-html-wrapper\" id=\"el-502e0a8e\" data-vce-do-apply=\"all el-502e0a8e\"><h2 style=\"text-align: center;\">Plaintes du NHS<\/h2>\n<div class=\"space\"><\/div>\n<div class=\"space\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 page-section pt-0 vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-8b527857\" data-vce-do-apply=\"all el-8b527857\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-a61618e6\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-a61618e6\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-a61618e6\"><div class=\"vce-single-image-container vce-single-image--align-center\"><div class=\"vce vce-single-image-wrapper\" id=\"el-43676554\" data-vce-do-apply=\"all el-43676554\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 834px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 107.914%;\"><img loading=\"lazy\" decoding=\"async\" class=\"vce-single-image\"  width=\"834\" height=\"900\" srcset=\"\/wp-content\/uploads\/2022\/11\/NEW-NHS-GP-Phone-appointment-2-1-320x345.jpg 320w, \/wp-content\/uploads\/2022\/11\/NEW-NHS-GP-Phone-appointment-2-1-480x518.jpg 480w, \/wp-content\/uploads\/2022\/11\/NEW-NHS-GP-Phone-appointment-2-1-800x863.jpg 800w, \/wp-content\/uploads\/2023\/01\/NEW-NHS-GP-Phone-appointment-2-1-834x900.jpg 834w\" src=\"\/wp-content\/uploads\/2023\/01\/NEW-NHS-GP-Phone-appointment-2-1-834x900.jpg\" data-img-src=\"\/wp-content\/uploads\/2022\/11\/NEW-NHS-GP-Phone-appointment-2-1.jpg\" data-attachment-id=\"2635\"  alt=\"\" title=\"Person,Videochatting,With,Doctor,On,Mobile,Phone\" \/><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last\" id=\"el-d74e23ab\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-d74e23ab\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-d74e23ab\"><div class=\"vce-raw-html\"><div class=\"vce-raw-html-wrapper\" id=\"el-b46c4751\" data-vce-do-apply=\"all el-b46c4751\"><p>Si vous avez une plainte ou une pr\u00e9occupation concernant le service que vous avez re\u00e7u des m\u00e9decins ou de l'un des membres du personnel travaillant dans ce cabinet, veuillez nous en informer.<\/p>\n<div class=\"md-space\"><\/div>\n<p>\n<button type=\"button\" data-bs-toggle=\"modal\" data-bs-target=\"#myModal15\" class=\"no-btn\">\nCliquez ici pour faire une r\u00e9clamation\n<\/button>\n<\/p>\n<div class=\"md-space\"><\/div>\n<p><span style=\"display: initial;\">Nous esp\u00e9rons pouvoir r\u00e9gler la plupart des probl\u00e8mes facilement et rapidement, souvent au moment o\u00f9 ils surviennent et avec la personne concern\u00e9e. Si vous souhaitez d\u00e9poser une plainte formelle, veuillez le faire D\u00c8S QUE POSSIBLE - id\u00e9alement dans un d\u00e9lai de quelques jours. Cela nous permettra d'\u00e9tablir plus facilement ce qui s'est pass\u00e9. Si cela n'est pas possible, votre plainte doit \u00eatre soumise dans les 12 mois suivant l'incident ou dans les 12 mois suivant la d\u00e9couverte que vous avez un probl\u00e8me. Vous devez adresser votre plainte par \u00e9crit au directeur de la pratique qui s'assurera que nous traitons vos pr\u00e9occupations rapidement et de la bonne mani\u00e8re. Veuillez \u00eatre aussi pr\u00e9cis et concis que possible.<\/span><\/p>\n<div class=\"md-space\"><\/div>\n<div style=\"text-align: left;\" class=\"btn-center\"><a href=\"\/fr\/prescriptions-and-appointments\/\" class=\"btn btn-lg \">Ordonnances et rendez-vous<\/a>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-row--col-gap-30 page-section pb-0 get-touch-section vce-row-equal-height vce-row-content--top\" id=\"el-e6fcb6fc\" data-vce-do-apply=\"all el-e6fcb6fc\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-deef8f87\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-deef8f87\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-deef8f87\"><div class=\"vce-single-image-container vce-single-image--align-center\"><div class=\"vce vce-single-image-wrapper\" id=\"el-135b678c\" data-vce-do-apply=\"all el-135b678c\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 610px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 98.3607%;\"><img decoding=\"async\" class=\"vce-single-image\" src=\"\/wp-content\/uploads\/2022\/11\/img-1.jpg\" data-img-src=\"\/wp-content\/uploads\/2022\/11\/img-1.jpg\" data-attachment-id=\"143\" alt=\"\" title=\"img-1\"><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><div class=\"vce-raw-html cta-box\"><div class=\"vce-raw-html-wrapper\" id=\"el-8818c81e\" data-vce-do-apply=\"all el-8818c81e\"><h3>Aide en ligne pour ma condition m\u00e9dicale<\/h3>\n<p class=\"cta-info\">Obtenez des conseils sur des conditions sp\u00e9cifiques comme les maux de dos, la toux, les probl\u00e8mes de sant\u00e9 mentale et plus encore<\/p>\n<p class=\"mb-0\"><a href=\"http:\/\/help.nhsgp.net\/?_ga=2.27666232.508007756.1667741005-1703121857.1667741005\" target=\"_blank\" class=\"btn-arrow\" rel=\"noopener\">Entrer en contact<\/a><\/p><\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first\" id=\"el-61005973\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-61005973\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-61005973\"><div class=\"vce-single-image-container vce-single-image--align-center\"><div class=\"vce vce-single-image-wrapper\" id=\"el-59f154f8\" data-vce-do-apply=\"all el-59f154f8\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 610px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 98.3607%;\"><img decoding=\"async\" class=\"vce-single-image\" src=\"\/wp-content\/uploads\/2022\/11\/img-2.jpg\" data-img-src=\"\/wp-content\/uploads\/2022\/11\/img-2.jpg\" data-attachment-id=\"144\" alt=\"\" title=\"img-2\"><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><div class=\"vce-raw-html cta-box\"><div class=\"vce-raw-html-wrapper\" id=\"el-962f1b9c\" data-vce-do-apply=\"all el-962f1b9c\"><h3>Je veux des conseils de sant\u00e9 g\u00e9n\u00e9raux en ligne<\/h3>\n<p class=\"cta-info\">Recevez des conseils sur les sympt\u00f4mes g\u00e9n\u00e9raux comme la fatigue, les saignements, la douleur ou la faiblesse<\/p>\n<p class=\"mb-0\"><a href=\"http:\/\/help.nhsgp.net\/?_ga=2.65466026.508007756.1667741005-1703121857.1667741005\" target=\"_blank\" class=\"btn-arrow\" rel=\"noopener\">Entrer en contact<\/a><\/p><\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first\" id=\"el-b79d21a6\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-b79d21a6\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-b79d21a6\"><div class=\"vce-single-image-container vce-single-image--align-center\"><div class=\"vce vce-single-image-wrapper\" id=\"el-93b12de4\" data-vce-do-apply=\"all el-93b12de4\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 610px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 98.3607%;\"><img decoding=\"async\" class=\"vce-single-image\" src=\"\/wp-content\/uploads\/2022\/11\/img-3.jpg\" data-img-src=\"\/wp-content\/uploads\/2022\/11\/img-3.jpg\" data-attachment-id=\"145\" alt=\"\" title=\"img-3\"><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><div class=\"vce-raw-html cta-box\"><div class=\"vce-raw-html-wrapper\" id=\"el-18698c10\" data-vce-do-apply=\"all el-18698c10\"><h3>Aide administrative de votre cabinet m\u00e9dical<\/h3>\n<p class=\"cta-info\">Demandez des notes de maladie et des lettres de m\u00e9decin g\u00e9n\u00e9raliste ou posez des questions sur les tests r\u00e9cents<\/p>\n<p class=\"mb-0\"><a href=\"http:\/\/help.nhsgp.net\/?_ga=2.94766744.508007756.1667741005-1703121857.1667741005\" target=\"_blank\" class=\"btn-arrow\" rel=\"noopener\">Entrer en contact<\/a><\/p><\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last\" id=\"el-982eb5be\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-982eb5be\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-982eb5be\"><div class=\"vce-single-image-container vce-single-image--align-center\"><div class=\"vce vce-single-image-wrapper\" id=\"el-cebec5ac\" data-vce-do-apply=\"all el-cebec5ac\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 610px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 98.3607%;\"><img decoding=\"async\" class=\"vce-single-image\" src=\"\/wp-content\/uploads\/2022\/11\/img-4.jpg\" data-img-src=\"\/wp-content\/uploads\/2022\/11\/img-4.jpg\" data-attachment-id=\"146\" alt=\"\" title=\"img-4\"><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><div class=\"vce-raw-html cta-box\"><div class=\"vce-raw-html-wrapper\" id=\"el-40446da4\" data-vce-do-apply=\"all el-40446da4\"><h3>Je veux de l'aide pour des probl\u00e8mes d'enfance<\/h3>\n<p class=\"cta-info\">Obtenez de l'aide pour les probl\u00e8mes courants de l'enfance comme les \u00e9ruptions cutan\u00e9es, les maux d'oreille, le rhume, la grippe, les vomissements et la diarrh\u00e9e<\/p>\n<p class=\"mb-0\"><a href=\"http:\/\/help.nhsgp.net\/?_ga=2.56560175.508007756.1667741005-1703121857.1667741005\" target=\"_blank\" class=\"btn-arrow\" rel=\"noopener\">Entrer en contact<\/a><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 top-page-section page-margin mb-0 vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-3f7e9acc\" data-vce-do-apply=\"all el-3f7e9acc\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-5354744f\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-5354744f\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-5354744f\"><div class=\"vce-raw-html\"><div class=\"vce-raw-html-wrapper\" id=\"el-fd23259c\" data-vce-do-apply=\"all el-fd23259c\"><h2 style=\"text-align: center;\">Se plaindre au nom de quelqu'un d'autre<\/h2>\n<div class=\"space\"><\/div>\n<div class=\"space\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-row--has-col-background vce-element--has-background vce-row--col-gap-30  pt-0 page-section pb-0 vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-cbd137b9\" data-vce-do-apply=\"all el-cbd137b9\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-element--has-background vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-first vce-col--lg-first vce-col--xl-first bg-img-height img-mr\" id=\"el-5fb66d3b\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-5fb66d3b\"><div class=\"vce-content-background-container\"><div class=\"vce-asset-background-simple-container vce-visible-all-only vce-asset-background-simple--style-cover vce-asset-background-simple--position-center-top\"><div class=\"vce-asset-background-simple\">\n              <div class=\"vce-asset-background-simple-item vcv-lozad\" data-background-image=\"\/wp-content\/uploads\/2022\/11\/new-GettyImages-693637908-2880w.jpg\"><\/div>\n              <noscript>\n                <div class=\"vce-asset-background-simple-item\" style=\"background-image: url(\/wp-content\/uploads\/2022\/11\/new-GettyImages-693637908-2880w.jpg)\"><\/div>\n              <\/noscript>\n            \n              <div class=\"vce-asset-background-simple-item vcv-lozad\" data-background-image=\"\/wp-content\/uploads\/2022\/11\/NHS-GP-Doctor-pescriptions.jpg\"><\/div>\n              <noscript>\n                <div class=\"vce-asset-background-simple-item\" style=\"background-image: url(\/wp-content\/uploads\/2022\/11\/NHS-GP-Doctor-pescriptions.jpg)\"><\/div>\n              <\/noscript>\n            <\/div><\/div><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-5fb66d3b\"><div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last\" id=\"el-7add31cc\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-7add31cc\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-7add31cc\"><div class=\"vce-raw-html\"><div class=\"vce-raw-html-wrapper\" id=\"el-56704522\" data-vce-do-apply=\"all el-56704522\"><p>Nous respectons strictement les r\u00e8gles du secret m\u00e9dical (une notice s\u00e9par\u00e9e donnant plus de d\u00e9tails sur la confidentialit\u00e9 est disponible sur demande). Si vous n'\u00eates pas le patient, mais que vous vous plaignez en son nom, vous devez avoir sa permission pour le faire. Une procuration sign\u00e9e par la personne concern\u00e9e sera n\u00e9cessaire, \u00e0 moins qu'elle ne soit incapable (pour cause de maladie ou d'infirmit\u00e9) de la fournir.<\/p>\n\n<p>Nous accuserons r\u00e9ception de votre r\u00e9clamation dans les 5&nbsp;jours ouvr\u00e9s et nous nous efforcerons d'effectuer une enqu\u00eate approfondie dans les 28&nbsp;jours ouvr\u00e9s \u00e0 compter de la date de r\u00e9ception. Si nous pr\u00e9voyons que cela prendra plus de temps, nous vous expliquerons la raison du retard et vous dirons quand nous pr\u00e9voyons de terminer. Lorsque nous examinerons votre plainte, nous enqu\u00eaterons sur les circonstances&nbsp;; vous permettre de discuter du probl\u00e8me avec les personnes concern\u00e9es ; assurez-vous de recevoir des excuses si cela est appropri\u00e9 et prenez des mesures pour vous assurer qu'aucun probl\u00e8me ne se reproduise.\n<\/p>\n<p>Vous recevrez une lettre finale indiquant le r\u00e9sultat de toute enqu\u00eate sur la pratique. Si vous n'\u00eates toujours pas satisfait du r\u00e9sultat, vous pouvez en r\u00e9f\u00e9rer au NHS England, qui commande les services de sant\u00e9 locaux, ou si vous n'\u00eates toujours pas satisfait de leur r\u00e9ponse, l'\u00e9tape suivante consiste \u00e0 contacter le m\u00e9diateur du Parlement et des services de sant\u00e9 (PHSO) pour examiner comment la r\u00e9clamation a \u00e9t\u00e9 trait\u00e9e.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 page-section vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-574f7b90\" data-vce-do-apply=\"all el-574f7b90\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-78260d83\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-78260d83\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-78260d83\"><div class=\"vce-raw-html\"><div class=\"vce-raw-html-wrapper\" id=\"el-5d5870c4\" data-vce-do-apply=\"all el-5d5870c4\"><div style=\"text-align: center;\" class=\"btn-center\"><a href=\"\/fr\/online-services\/\" class=\"btn btn-lg \">Services cliniques en ligne<\/a><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 top-page-section vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-a406d4a9\" data-vce-do-apply=\"all el-a406d4a9\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-d5903b77\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-d5903b77\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-d5903b77\"><div class=\"vce-raw-html\"><div class=\"vce-raw-html-wrapper\" id=\"el-26744c2f\" data-vce-do-apply=\"all el-26744c2f\"><h2 style=\"text-align: center;\">Plaintes au NHS England<\/h2>\n<div class=\"space\"><\/div>\n<div class=\"space\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-row--has-col-background vce-element--has-background vce-row--col-gap-30  pt-0 page-section pb-0 vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-53b05466\" data-vce-do-apply=\"all el-53b05466\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-element--has-background vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-first vce-col--lg-first vce-col--xl-first bg-img  img-mr bg-img-height\" id=\"el-5c133f5a\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-5c133f5a\"><div class=\"vce-content-background-container\"><div class=\"vce-asset-background-simple-container vce-visible-all-only vce-asset-background-simple--style-cover vce-asset-background-simple--position-center-center\"><div class=\"vce-asset-background-simple\">\n              <div class=\"vce-asset-background-simple-item vcv-lozad\" data-background-image=\"\/wp-content\/uploads\/2022\/11\/RS404671_shutterstock_123003100-640w.webp\"><\/div>\n              <noscript>\n                <div class=\"vce-asset-background-simple-item\" style=\"background-image: url(\/wp-content\/uploads\/2022\/11\/RS404671_shutterstock_123003100-640w.webp)\"><\/div>\n              <\/noscript>\n            \n              <div class=\"vce-asset-background-simple-item vcv-lozad\" data-background-image=\"\/wp-content\/uploads\/2022\/11\/GettyImages-scaled.jpg\"><\/div>\n              <noscript>\n                <div class=\"vce-asset-background-simple-item\" style=\"background-image: url(\/wp-content\/uploads\/2022\/11\/GettyImages-scaled.jpg)\"><\/div>\n              <\/noscript>\n            <\/div><\/div><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-5c133f5a\"><div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last\" id=\"el-6d937949\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-6d937949\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-6d937949\"><div class=\"vce-raw-html\"><div class=\"vce-raw-html-wrapper\" id=\"el-25c41480\" data-vce-do-apply=\"all el-25c41480\"><p>Si un plaignant a des pr\u00e9occupations concernant un service command\u00e9 directement par NHS England, la premi\u00e8re \u00e9tape consiste, le cas \u00e9ch\u00e9ant, \u00e0 ce que les plaintes et les pr\u00e9occupations soient r\u00e9solues sur place avec leur fournisseur de services local. Ceci est appel\u00e9, par le NHS England, une \u00abr\u00e9solution informelle des plaintes\u00bb et est conforme aux recommandations du R\u00e8glement sur les plaintes de 2009.\n<\/p>\n<div class=\"md-space\"><\/div>\n<p>\nS'il n'est pas appropri\u00e9 de soulever une pr\u00e9occupation de mani\u00e8re informelle ou si la r\u00e9solution informelle ne parvient pas \u00e0 un r\u00e9sultat satisfaisant, le plaignant a le droit de d\u00e9poser une plainte formelle aupr\u00e8s du fournisseur de services ou du commissaire du NHS England.\n<\/p>\n<div class=\"md-space\"><\/div>\n<p>Une plainte ou une pr\u00e9occupation peut \u00eatre re\u00e7ue par courrier, par voie \u00e9lectronique ou par t\u00e9l\u00e9phone via ces coordonn\u00e9es&nbsp;;<\/p>\n\n<p>Par t\u00e9l\u00e9phone&nbsp;: <a href=\"tel:03003 11 22 33\">03003 11 22 33<\/a><\/p>\n\n<p>Par e-mail&nbsp;: <a href=\"mailto:england.contactus@nhs.net\">angleterre.contactus@nhs.net<\/a><\/p>\n<p>Par courrier&nbsp;: NHS England, PO Box 16738, Redditch, B97 9PT<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-row--has-col-background vce-element--has-background vce-row--col-gap-30  online-book-section page-section vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-9ec0c1ed\" data-vce-do-apply=\"all el-9ec0c1ed\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-39b813a0\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-39b813a0\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-39b813a0\"><div class=\"vce-raw-html\"><div class=\"vce-raw-html-wrapper\" id=\"el-2a03f645\" data-vce-do-apply=\"all el-2a03f645\"><p>\n<b>M\u00e9diateur du Parlement et des services de sant\u00e9<\/b>\n<\/p>\n<p>\nTour Millbank<br>\nMillbank<br>\nLondres<br>\nSW1P 4QP\n<\/p>\n<div class=\"md-space\"><\/div>\n<p>\nT\u00e9l : <a href=\"tel:0345 0154033\">0345 0154033<\/a>\n<\/p>\n<p>\nSi vous n'\u00eates pas satisfait de la d\u00e9cision de l'ombudsman, vous pouvez faire appel directement au PHSO, et les d\u00e9tails de ce processus peuvent \u00eatre trouv\u00e9s sur leur site Web&nbsp;;\n<\/p>\n<p><a href=\"http:\/\/www.ombudsman.org.uk\/\" target=\"_blank\" rel=\"noopener\">www.ombudsman.org.uk<\/a><\/p>\n<p>\nUne fois que l'ombudsman ou l'un de ses cadres sup\u00e9rieurs a examin\u00e9 la plainte et envoy\u00e9 une r\u00e9ponse, sa d\u00e9cision est d\u00e9finitive. \u00c0 moins que vous ne souleviez de nouvelles questions qu'ils jugent importantes pour la plainte, ils n'enverront pas d'autres r\u00e9ponses (mais accuseront r\u00e9ception de toute correspondance ult\u00e9rieure).\n<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-element--has-background vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last img-mr bg-img-height\" id=\"el-0c38b3f7\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-0c38b3f7\"><div class=\"vce-content-background-container\"><div class=\"vce-asset-background-simple-container vce-visible-all-only vce-asset-background-simple--style-cover vce-asset-background-simple--position-center-top\"><div class=\"vce-asset-background-simple\">\n              <div class=\"vce-asset-background-simple-item vcv-lozad\" data-background-image=\"\/wp-content\/uploads\/2022\/11\/img-4.jpg\"><\/div>\n              <noscript>\n                <div class=\"vce-asset-background-simple-item\" style=\"background-image: url(\/wp-content\/uploads\/2022\/11\/img-4.jpg)\"><\/div>\n              <\/noscript>\n            \n              <div class=\"vce-asset-background-simple-item vcv-lozad\" data-background-image=\"\/wp-content\/uploads\/2022\/11\/NHS-GP-GP-appointments-children.jpg\"><\/div>\n              <noscript>\n                <div class=\"vce-asset-background-simple-item\" style=\"background-image: url(\/wp-content\/uploads\/2022\/11\/NHS-GP-GP-appointments-children.jpg)\"><\/div>\n              <\/noscript>\n            <\/div><\/div><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-0c38b3f7\"><div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 page-section mb-0 left-img-mr vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-db2a7d08\" data-vce-do-apply=\"all el-db2a7d08\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-b9a52429\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-b9a52429\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-b9a52429\"><div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" id=\"el-d6e4baee\" data-vce-do-apply=\"all el-d6e4baee\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-47p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-e56a12e4\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-e56a12e4\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-e56a12e4\"><div class=\"vce-single-image-container vce-single-image--align-center\"><div class=\"vce vce-single-image-wrapper\" id=\"el-c492dc50\" data-vce-do-apply=\"all el-c492dc50\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 794px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 161.209%;\"><img decoding=\"async\" class=\"vce-single-image\" src=\"\/wp-content\/uploads\/2022\/11\/GettyImages-97561644-2880w.jpg\" data-img-src=\"\/wp-content\/uploads\/2022\/11\/GettyImages-97561644-2880w.jpg\" data-attachment-id=\"622\" alt=\"\" title=\"GettyImages-97561644-2880w\"><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-6p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first\" id=\"el-38f92b17\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-38f92b17\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-38f92b17\"><div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-47p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last\" id=\"el-74ab5adf\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-74ab5adf\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-74ab5adf\"><div class=\"vce-raw-html\"><div class=\"vce-raw-html-wrapper\" id=\"el-b7a64e14\" data-vce-do-apply=\"all el-b7a64e14\"><h2>Donn\u00e9es de soins<\/h2>\n<div class=\"espace\"><\/div>\n<p>Les informations sur vous et les soins que vous recevez sont partag\u00e9es, dans un syst\u00e8me s\u00e9curis\u00e9, par le personnel de sant\u00e9 pour soutenir votre traitement et vos soins.\n<\/p>\n\n<p>Il est important que nous, le NHS, puissions utiliser ces informations pour planifier et am\u00e9liorer les services pour tous les patients. Nous aimerions relier les informations de tous les diff\u00e9rents endroits o\u00f9 vous recevez des soins, tels que votre m\u00e9decin g\u00e9n\u00e9raliste, l'h\u00f4pital et les services communautaires, pour nous aider \u00e0 fournir une image compl\u00e8te. Cela nous permettra de comparer les soins que vous avez re\u00e7us dans un domaine avec les soins que vous avez re\u00e7us dans un autre, afin que nous puissions voir ce qui a le mieux fonctionn\u00e9.<\/p>\n\n<p>\nDes informations telles que votre code postal et votre num\u00e9ro NHS, mais pas votre nom, seront utilis\u00e9es pour lier vos dossiers dans un syst\u00e8me s\u00e9curis\u00e9, afin que votre identit\u00e9 soit prot\u00e9g\u00e9e. Les informations qui ne r\u00e9v\u00e8lent pas votre identit\u00e9 peuvent ensuite \u00eatre utilis\u00e9es par d'autres, comme les chercheurs et ceux qui planifient les services de sant\u00e9, pour s'assurer que nous fournissons les meilleurs soins possibles \u00e0 tous.\n<\/p>\n\n<p>\nTu as le choix. Si vous acceptez que vos informations soient utilis\u00e9es de cette mani\u00e8re, vous n'avez rien \u00e0 faire. Si vous avez des inqui\u00e9tudes ou souhaitez \u00e9viter que cela ne se produise, veuillez vous adresser au personnel du cabinet ou t\u00e9l\u00e9charger le formulaire de d\u00e9sinscription ci-dessous, le remplir et le retourner au cabinet.\n<\/p>\n\n<p>\nNous devons nous assurer que vous savez ce qui se passe et les choix que vous avez. Vous trouverez ci-dessous tous les d\u00e9tails dont vous avez besoin, y compris les informations concernant le RGPD et les revenus nets du GP, que nous sommes tenus de publier chaque ann\u00e9e.\n<\/p>\n\n<ul class=\"rteBlock defaultList\">\n    <li><a type=\"file\" href=\"\/wp-content\/uploads\/2022\/11\/caredatapatientinformationleaflet.pdf\" file=\"true\" target=\"_blank\" rel=\"noopener\">Comment les informations vous concernant nous aident \u00e0 fournir de meilleurs soins\n\t\t<\/a><\/li>\n    <li><a href=\"\/wp-content\/uploads\/2022\/11\/cd-patient-faqs.pdf\" target=\"_blank\" rel=\"noopener\">Donn\u00e9es de soins&nbsp;\u2013&nbsp;Foire aux questions<\/a><\/li>\n    <li><a type=\"url\" target=\"_blank\" href=\"https:\/\/www.yourcovidrecovery.nhs.uk\/\" rel=\"noopener\">Formulaire de d\u00e9sinscription - t\u00e9l\u00e9chargez, remplissez et retournez au cabinet\n\t\t<\/a><\/li>\n    <li><a href=\"\/wp-content\/uploads\/2022\/11\/NHS-GDPR.pdf\" target=\"_blank\" rel=\"noopener\">Politique RGPD<\/a><\/li>\n    <li><a type=\"url\" target=\"_blank\" href=\"\/wp-content\/uploads\/2022\/11\/GP-Net-Earnings.pdf\" rel=\"noopener\">R\u00e9sultat net du GP<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 page-section vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-ea393780\" data-vce-do-apply=\"all el-ea393780\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-1ee24623\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-1ee24623\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-1ee24623\"><div class=\"vce-raw-html\"><div class=\"vce-raw-html-wrapper\" id=\"el-d7255d50\" data-vce-do-apply=\"all el-d7255d50\"><h2 style=\"text-align: center;\">Inscrivez-vous d\u00e8s aujourd'hui pour un rendez-vous m\u00e9dical en ligne<\/h2><div class=\"space\"><\/div>\n<p class=\"blue\" style=\"text-align: center;\">L'inscription prend g\u00e9n\u00e9ralement moins de deux minutes<\/p>\n<p style=\"text-align: center;\">Notre service de renouvellement d'ordonnance et notre syst\u00e8me de rendez-vous en ligne du NHS sont rapides et faciles \u00e0 utiliser. Inscrivez-vous en ligne d\u00e8s aujourd'hui.<\/p>\n<div class=\"md-space\"><\/div>\n<div style=\"text-align: center;\"><a class=\"btn btn-lg\" href=\"https:\/\/www.nhsgp.net\/area\/\" target=\"_blank\" rel=\"noopener\">Cliquez ici pour vous inscrire<\/a><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Plaintes du NHS Cliquez ici pour vous inscrire Plaintes du NHS Si vous avez une plainte ou une pr\u00e9occupation concernant le service que vous avez re\u00e7u des m\u00e9decins ou de l&#8217;un des membres du personnel travaillant dans ce cabinet, veuillez nous en informer. Cliquez ici pour faire une r\u00e9clamation Nous esp\u00e9rons pouvoir r\u00e9gler la plupart [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5128","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>NHS complaints | NHS GP | Wembley<\/title>\n<meta name=\"description\" content=\"If you have a complaint or concern about the service you have received from the doctors or any of the personnel working in this practice, contact us!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.nhsgp.net\/nhs-complaints\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" 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